Terms and Conditions
for ace365 App Players

Welcome to ace365 app. These Terms and Conditions ("Terms") form a legally binding agreement between you ("the Player") and ace365 app ("we", "us", "the Platform") governing your access to and use of the ace365 app website, mobile application, and all associated gaming services.

By registering an account on ace365 app, making a deposit, or participating in any game or promotion offered through the platform, you confirm that you have read, understood, and agreed to these Terms in full. If you do not agree with any part of these Terms, you must not use ace365 app.

These Terms apply to all players accessing ace365 app from Bangladesh and any other permitted jurisdiction. We reserve the right to update these Terms at any time. Continued use of ace365 app after any update constitutes acceptance of the revised Terms.

To open and maintain an account on ace365 app, you must meet all of the following eligibility requirements at the time of registration and at all times during your use of the platform:

• You must be at least 18 years of age. ace365 app does not permit minors to register or play under any circumstances.
• You must be a natural person acting on your own behalf. Corporate accounts are not permitted.
• You must not be a resident of any jurisdiction where online gaming is explicitly prohibited by law.
• You must not be an employee, contractor, or immediate family member of an employee of ace365 app or any of its affiliated companies.
• You must not have been previously excluded or banned from ace365 app for any reason.

ace365 app reserves the right to request proof of age and identity at any time. If you cannot provide satisfactory verification, your account may be suspended and any pending withdrawals held until verification is complete. We take age verification seriously — it protects younger players and keeps the platform safe for everyone.

Each player is permitted to hold only one account on ace365 app. Duplicate accounts — whether created intentionally or accidentally — will be closed. Any balance in a duplicate account may be forfeited, and bonuses claimed across multiple accounts will be cancelled.

When registering on ace365 app, you must provide accurate, complete, and current information. This includes your full legal name, date of birth, contact number, and payment details. Providing false or misleading information is a breach of these Terms and may result in immediate account closure.

You are solely responsible for maintaining the confidentiality of your ace365 app username and password. Do not share your login credentials with anyone. ace365 app will never contact you to ask for your password. Any activity that occurs under your account credentials is your responsibility unless you have notified us of unauthorised access in advance.

ace365 app accepts deposits via bKash, Nagad, Rocket, and other approved local payment methods available to Bangladesh players. All payment methods must be registered in your own name. Third-party deposits — where the payment originates from an account belonging to someone other than the registered player — are not accepted.

Deposits made to ace365 app are credited to your account instantly in most cases. If a deposit does not appear within 15 minutes, contact our support team with your transaction reference number and we will investigate immediately.

• Minimum deposit amounts vary by payment method and are displayed at the time of transaction.
• ace365 app does not charge fees on standard deposits. Your payment provider may apply their own charges.
• Deposits made in error cannot always be reversed. Contact support as quickly as possible if you deposit an incorrect amount.
• ace365 app reserves the right to refuse or reverse a deposit if it is associated with fraudulent activity or a chargeback history.

All funds held in your ace365 app account are held for gaming purposes only. Your account balance is not a bank account and does not accrue interest.

You may request a withdrawal of your available balance at any time through the ace365 app cashier. Withdrawals are processed to the same payment method used for your most recent deposit wherever possible. This is a standard anti-fraud measure.

Before your first withdrawal is processed, ace365 app will carry out a standard identity verification check. You will be asked to provide a copy of a valid government-issued ID and proof of your payment method. This is a one-time process and is required to protect your account and comply with our obligations.

• Standard withdrawal processing time is within 24 hours of approval. Most withdrawals are completed significantly faster.
• Withdrawal requests submitted during peak periods may take slightly longer but will always be processed within the stated timeframe.
• Minimum and maximum withdrawal amounts are displayed in the cashier at the time of request.
• ace365 app does not charge withdrawal fees on standard transactions. Fees charged by your payment provider are outside our control.
• Withdrawals of bonus-derived funds are subject to the wagering requirements described in Section 6.

ace365 app offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms attached to each offer, as well as the general bonus rules set out in this section. In the event of a conflict between a specific promotion's terms and these general Terms, the specific promotion terms take precedence.

Unless stated otherwise in the specific promotion terms, the following general rules apply to all bonuses on ace365 app:

• Bonuses are credited to a separate bonus balance and cannot be withdrawn until the applicable wagering requirement has been met.
• Wagering requirements must be completed within the time period specified for each bonus. Unused bonus funds expire at the end of this period.
• ace365 app reserves the right to cancel any bonus and associated winnings if we have reasonable grounds to believe the bonus is being abused, including through the use of multiple accounts, coordinated play, or low-risk betting strategies designed to clear wagering requirements without genuine gameplay.
• Only one welcome bonus may be claimed per player, per household, and per device.
• Bonuses are non-transferable and have no cash value until wagering requirements are fully met.

If you would prefer to play without bonus funds, you may opt out of any bonus before it is credited by contacting ace365 app support. Once a bonus has been accepted and wagering has begun, it cannot be removed from your account.

All games available on ace365 app — including Ice and Fire, 3 Gods Fishing, Football betting, WL Live, Fishing Disco, and Jackpot Bingo — are governed by their individual game rules, which are accessible within each game interface. By participating in any game on ace365 app, you agree to the applicable game rules.

All games on ace365 app use certified random number generators to determine outcomes. The return-to-player percentages published for each game reflect the actual configured rates. ace365 app does not manipulate game outcomes in any way.

• In the event of a technical fault during a game round, the round may be voided and stakes returned to your account.
• If a game result is displayed incorrectly due to a software error, the correct result as recorded in our server logs will stand.
• ace365 app reserves the right to void any bet placed after an event has concluded, regardless of the odds displayed at the time of placement.
• Minimum and maximum bet limits apply to all games and are displayed within the game interface.

The following actions are strictly prohibited on ace365 app. Engaging in any of these activities will result in immediate account suspension, forfeiture of balance, and may be reported to relevant authorities:

• Using automated software, bots, scripts, or any other tool to interact with ace365 app games or systems.
• Colluding with other players to gain an unfair advantage in any game.
• Exploiting software bugs or errors to generate winnings. Any winnings generated through a known or suspected bug must be reported to support and will be voided pending investigation.
• Attempting to launder money or use ace365 app for any illegal financial activity.
• Opening multiple accounts to claim bonuses more than once.
• Providing false identity documents during verification.
• Harassing, threatening, or abusing ace365 app staff or other players through any communication channel.
• Attempting to access another player's account without their permission.

ace365 app reserves the right to suspend or close any player account at any time, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Failure to complete identity verification within the required timeframe.
• Reasonable suspicion of fraudulent activity, money laundering, or collusion.
• A chargeback or payment dispute initiated by the player or their payment provider.
• At the player's own request, including self-exclusion under our Responsible Gaming policy.

If your account is closed due to a breach of these Terms, any remaining balance may be forfeited. If your account is closed for any other reason, your verified balance will be returned to you via your registered payment method within a reasonable timeframe.

You may close your ace365 app account at any time by contacting our support team. Closing your account does not affect any obligations that arose before the closure date.

ace365 app is committed to promoting responsible gaming. We provide a range of tools to help players manage their gaming activity, including deposit limits, session time reminders, and self-exclusion options. These tools are available to all players through the account settings section of ace365 app.

If you feel that your gaming is becoming a problem, we strongly encourage you to use these tools or contact our support team for assistance. You can also visit our dedicated Responsible Gaming page for detailed guidance and external support resources.

ace365 app will honour all self-exclusion requests immediately. Once a self-exclusion is in place, it cannot be reversed during the exclusion period, regardless of the reason. This is to protect players who have made the decision to take a break.

ace365 app collects and processes personal data in accordance with our Privacy Policy, which forms part of these Terms. By registering on ace365 app, you consent to the collection and use of your personal data as described in the Privacy Policy.

We collect only the data necessary to operate your account, process payments, verify your identity, and comply with our legal obligations. We do not sell your personal data to third parties. Your data is stored securely and access is restricted to authorised personnel only.

All content on ace365 app — including but not limited to the logo, game graphics, interface design, text, and software — is the intellectual property of ace365 app or its licensors. You may not copy, reproduce, distribute, or create derivative works from any content on ace365 app without our prior written consent.

The ace365 app name and logo are registered trademarks. Unauthorised use of our trademarks is prohibited and may result in legal action.

ace365 app provides its services on an "as is" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access. Scheduled maintenance, technical faults, or circumstances beyond our control may occasionally affect availability.

To the maximum extent permitted by applicable law, ace365 app shall not be liable for any indirect, incidental, or consequential losses arising from your use of the platform, including but not limited to loss of winnings due to technical errors, loss of data, or interruption of service.

Nothing in these Terms limits our liability for fraud, gross negligence, or any other liability that cannot be excluded by law.

ace365 app reserves the right to update or modify these Terms and Conditions at any time. When we make material changes, we will notify registered players via email or an in-platform notification at least 7 days before the changes take effect, where reasonably practicable.

Your continued use of ace365 app after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree with the updated Terms, you must stop using ace365 app and may request account closure by contacting our support team.

If you have any questions about these Terms and Conditions, or if you need assistance with your ace365 app account, our support team is available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available directly within the ace365 app platform after login.
• FAQ: Visit our FAQ page for answers to the most common questions.

We aim to respond to all email enquiries within 24 hours. Live chat requests are typically answered within a few minutes. For urgent account or payment issues, live chat is the fastest way to reach us.