Privacy Policy for
ace365 App Players

ace365 app is an online gaming platform operating at https://ace365-app.org, offering casino games, fishing games, live sports betting, and other entertainment products to players in Bangladesh and other permitted jurisdictions.

For the purposes of this Privacy Policy, ace365 app is the data controller — meaning we are the organisation responsible for deciding how and why your personal data is processed. If you have any questions about how we handle your data, you can reach us directly at [email protected].

This Privacy Policy applies to all personal data collected through the ace365 app website, mobile application, customer support channels, and any other service we provide. By using ace365 app, you acknowledge that you have read and understood this policy.

ace365 app collects personal data in two broad categories: information you provide directly, and information collected automatically when you use the platform. Here is a clear breakdown of what we collect and why:

ace365 app collects your personal data through the following channels:

• Direct interactions: When you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or participate in a promotion on ace365 app.
• Automated technologies: When you browse or use ace365 app, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies. See Section 7 for full details on our cookie use.
• Payment providers: When you make a transaction through bKash, Nagad, Rocket, or another approved payment method, we receive confirmation data from the payment provider to verify and record the transaction.
• Identity verification services: When you submit documents for KYC verification, our verification partner processes the documents and returns a verification result to ace365 app. We do not store raw document images longer than necessary.

We do not purchase personal data from data brokers or any other third-party data sources. Every piece of data we hold about you comes from your direct interaction with ace365 app or from the technical operation of the platform.

ace365 app uses your personal data for the following specific purposes. We do not use your data for any purpose not listed here without first obtaining your consent or updating this policy.

• Account management: To create, maintain, and secure your ace365 app account, including processing your login, managing your balance, and applying account settings you choose.
• Payment processing: To process deposits and withdrawals accurately and securely, and to maintain a complete transaction record for your account.
• Identity verification: To confirm your age and identity as required before processing your first withdrawal and at any other point required by our compliance obligations.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, account takeover attempts, and other security threats to you and to ace365 app.
• Responsible gaming: To monitor your gaming activity for signs of problem gambling and to apply any limits or restrictions you have set on your account.
• Customer support: To respond to your enquiries, resolve disputes, and improve the quality of our support service.
• Platform improvement: To analyse how players use ace365 app so we can fix bugs, improve performance, and develop new features that better serve Bangladesh players.
• Legal compliance: To meet our obligations under applicable laws and regulations, including responding to lawful requests from regulatory or law enforcement authorities.

ace365 app processes your personal data on one or more of the following legal bases, depending on the specific purpose:

• Contract performance: Processing necessary to provide the services you signed up for — including account management, game access, and payment processing.
• Legal obligation: Processing required to comply with applicable laws, including identity verification, anti-money laundering checks, and record-keeping requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights and interests.
• Consent: Where we rely on your consent — for example, for optional marketing communications — you may withdraw that consent at any time by contacting our support team or updating your account preferences.

ace365 app does not sell your personal data. We share your data only in the limited circumstances described below, and only with parties who are contractually required to handle it securely and in accordance with this policy.

• Payment processors: We share the minimum necessary financial data with bKash, Nagad, Rocket, and other approved payment providers to process your transactions.
• Identity verification providers: We share identity documents with our KYC verification partner solely for the purpose of verifying your identity. This partner is bound by strict data processing agreements.
• Game software providers: Some games on ace365 app are provided by third-party game studios. These providers may receive anonymised technical data necessary to deliver the game experience, but they do not receive your personal identity or financial data.
• Legal and regulatory authorities: We may disclose your data to law enforcement, regulatory bodies, or courts where required by law or in response to a valid legal request. We will notify you of such disclosures where permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity. We will notify you before your data is transferred and becomes subject to a different privacy policy.

All third parties with whom ace365 app shares personal data are required to implement appropriate technical and organisational security measures and to use the data only for the specified purpose.

ace365 app uses cookies and similar technologies to make the platform work correctly, to keep your session secure, and to understand how players use the site so we can improve it. Here is what we use and why:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect your account. You cannot opt out of essential cookies without stopping use of ace365 app.
• Analytics cookies: Help us understand which pages and games are most popular, how long players stay, and where technical issues occur. This data is aggregated and anonymised — it does not identify you personally.
• Preference cookies: Remember your settings and preferences, such as your chosen language or display options, so you don't have to set them again each visit.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using ace365 app, but some features may work less smoothly. ace365 app does not use third-party advertising cookies or cross-site tracking technologies.

ace365 app retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active account data: Retained for the lifetime of your account plus a minimum of five years after account closure, to meet legal and regulatory record-keeping requirements.
• Transaction records: Retained for a minimum of five years from the date of the transaction, in line with standard financial record-keeping obligations.
• Identity verification documents: Retained for the period required by applicable KYC regulations, typically five years from the date of verification or account closure, whichever is later.
• Support communications: Retained for three years from the date of the last interaction, to support dispute resolution and service improvement.
• Technical and usage data: Retained in anonymised or aggregated form for up to two years for analytics purposes.

When data is no longer required, ace365 app securely deletes or anonymises it so that it can no longer be linked to you as an individual.

As a player on ace365 app, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] and we will respond within 30 days.

ace365 app is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps specifically designed to prevent minors from creating accounts.

If we discover that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on ace365 app, please contact us at [email protected] and we will investigate without delay.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms. ace365 app supports responsible gaming at every level, and protecting young people is a core part of that commitment.

ace365 app implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These include:

• TLS encryption for all data transmitted between your device and ace365 app servers.
• Encrypted storage for sensitive data including financial information and identity documents.
• Role-based access controls ensuring only authorised staff can access player data, and only to the extent required for their role.
• Regular security audits and penetration testing of the ace365 app platform and infrastructure.
• Automated monitoring systems that detect and alert on suspicious access patterns in real time.
• Two-factor authentication options available to all players to add an extra layer of protection to their accounts.

While ace365 app takes every reasonable precaution to protect your data, no system is completely immune to security risks. In the unlikely event of a data breach that affects your personal information, we will notify you promptly and take immediate steps to contain and remediate the incident.

ace365 app may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When we make material changes, we will notify registered players by email or through an in-platform notification at least 7 days before the changes take effect.

The updated policy will always be available on this page with the revised "Last updated" date shown at the top. We encourage you to review this page periodically so you are always aware of how ace365 app handles your personal data.

Your continued use of ace365 app after the effective date of any changes to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with the changes, you may close your account by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ace365 app handles your personal data, please get in touch with our team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available within the ace365 app platform after login — typically answered within minutes.
• FAQ: Visit our FAQ page for answers to common privacy and account questions.

We take all privacy enquiries seriously and aim to respond to every request within 30 days. For urgent security concerns — such as suspected unauthorised access to your account — please use live chat for the fastest response.